The Information Technology Department exists to aid the classroom learning experience by support of students, staff, systems, and equipment throughout the district.
In Need of Assistance?
All employees are able to log in at the AUSD Information Technology Service Portal to request help with technology needs. To log on, use the same user name and password that you use to log on to your District computer. You have the ability to submit tickets, to check out the IT Knowledge Base which includes “How To” information, answers to frequently asked questions, and information about your computer. Submitting tickets to the portal rather than emailing an IT employee not only allows tracking of problems and solutions, but also ensures that your request will be assigned in a timely manner.
The portal is monitored regularly whereas emails to individuals may go unread and slip through the cracks. Creating a ticket request is easy. Click on the “New Ticket” button and fill in the fields with the appropriate detailed information. You can find the name of your computer by looking for the white label on the top of your desktop computer or on the bottom of your laptop. It will start with the 3 letters of your site - location - number (example: ANH-OFF-01).
New - "How To" Video Instructions
Do you need instructions on how to complete a proper IT Service Ticket? Then just click here to watch our short video on "How to enter an IT Service Ticket." Even if you entered a ticket before, please check out our video to make sure you are entering the tickets with the information needed to expediate your request.