The Information Technology Department exists to aid the classroom learning experience by support of students, staff, systems, and equipment throughout the district.
In Need of Assistance?
All employees are able to log in at the AUSD Information Technology Service Portal to request help with technology needs. To log on, use the same user name and password that you use to log on to your District computer. You have the ability to submit tickets, to check out the IT Knowledge Base which includes “How To” information, answers to frequently asked questions, and information about your computer. Submitting tickets to the portal rather than emailing an IT employee not only allows tracking of problems and solutions, but also ensures that your request will be assigned in a timely manner.
The portal is monitored regularly whereas emails to individuals may go unread and slip through the cracks. Creating a ticket request is easy. Click on the “New Ticket” button and fill in the fields with the appropriate detailed information. You can find the name of your computer on newer equipment by clicking on the blue scroll icon on your desktop named “Get Dell Service Tag”. On older computers, right click on My Computer. Left click on “Properties”. Select the “Computer Name” tab.