About Technology

Quick Links


The Information Technology Department exists to aid the classroom learning experience by support of students, staff, systems, and equipment throughout the district.

In Need of Assistance?

All employees and students are able to log in at the AUSD Information Technology Service Portal to request help with technology needs.  To log on, use the same user name and password that you use to log on to your District computer.  You have the ability to submit tickets, to check out the IT Knowledge Base which includes “How To” information, answers to frequently asked questions, and information about your computer.  Submitting tickets to the portal rather than emailing an IT employee not only allows tracking of problems and solutions, but also ensures that your request will be assigned in a timely manner.

The portal is monitored regularly whereas emails to individuals may go unread and slip through the cracks.  Creating a ticket request is easy.  Click on the “New Ticket” button and fill in the fields with the appropriate detailed information.  When entering a ticket make sure to include the AUSD Asset Tag number and location.

Status of Technology Services/Resources


E-waste is a popular, informal name for electronic products nearing the end of their "useful life."  Computers/laptops, copiers/printers, and document cameras are common electronic products.  Many of these products can be reused, refurbished, or recycled.  This includes ALL Konica/Printer toner cartridges and laptop batteries too.  Our department is trying to help reduce the amount of waste sent to landfills and incinerators.  Here's how you can help us:

Click this link to enter a ticket for an E-waste pickup at your site.  Choose the category Purchasing/Warehouse, then choose E-waste/Surplus.  In the final notes make sure to let us know what needs to be picked up and where it is located on site.  It just needs to be a general description of the items and not a detailed list.

Internet Safety

  • Technology maintains resources to comply with the Childrens Internet Protection Act (CIPA).  CIPA sets requirements on how school districts should prevent students from accessing websites with inappropriate and harmful websites.  Technology employs mechanisms to comply with CIPA.  The main technology is the use of a web filter that prevents access to websites that fit within these categories.  The filter updates its website list every day and is one of the top platforms in the category for providing this technology.

  • Common Sense Rules of the Road for Parents

    1. Model good behavior.  If we’re on our phones at dinner, why will our kids listen to us when we tell them to turn theirs off?

    2. Pay attention.  We have to know where our kids are going online -- and what they're doing there.

    3. Impart our values.  Cheating, lying, being cruel -- they’re all non-starters.  Right and wrong extends to online and mobile life.

    4. Establish limits.  Phone time, video download time, destinations.  There’s really a right time and place for everything.

    5. Encourage balance.  Get kids involved in offline activities -- especially where there's no cell service.

    6. Make kids accountable.  If they have a privilege, make sure they earn it.

    7. Explain what's at stake.  Let kids know that what they do today can be abused by someone tomorrow.

    8. Find ways to say "yes."  That means we have to do some homework and know the sites they visit, the songs they download, etc. -- and find ways to use technology that lets us say “yes” more often than we say “no.”

    9. It's not rocket science.  Learn to text, send a mobile photo, set up a Facebook page, upload a video.  Or have your kids show you how.  It's impossible to guide what you don't understand.  Not only that, but think of all the anxiety you can avoid by knowing how things work.

    10. Lighten up, embrace their world, and enjoy the possibilities together.  None of us want digital divides in our relationships with our kids.  It's up to us to join the fun and help them seize the potential.

    © 2009 Common Sense Media Safety in the Age of Technology


    The Internet can be a wonderful resource for students but that access can also pose hazards.  That's why it's important to be aware of what your children see and hear on the Internet, who they meet, and what they share about themselves online.  Just like any safety issue, it's wise to talk with your children about your concerns, take advantage of resources to protect them, and keep a close eye on their activities.  Below are sites that offer information and resources to help in this on-going effort to stay aware and safe.

    BestBuy Internet Safety



    CyberSmart Curriculum

    Digital Citizenship


    Net Cetera


    Stop Bullying Now

Student Information System

The mission of Student Information System (SIS) Services is to empower the technology end-users - students, teachers and support staff by:

  • Providing appropriate training, tools and assistance when needed.

  • Ensuring that AUSD receives the maximum return on its investment in information and technology resources.

  • Using those resources effectively to further the district's vision of academic and social success for every student.

Department Services

  • Student Administration Systems Support

  • CALPADS State Report Submissions

  • Monitor and maintain District website.

  • Provide technical training and assistance to student information system users.

  • Provide technical support for the District Student Information System and related data, applications.

  • Troubleshoot and diagnose database problems and malfunctions.

Tech Resources and Trainings

Technology Staff

Staff Name




Help Desk

Main Line

925.779.7500 ext. 56200

SIS Help Desk

Main Line

925.779.7500 ext. 56100


Main Line

925.779.7500 ext. 56000

Fax Number


Kris Lindquist

Director - Technology

925.779.7500 ext. 43210

Jason Mullen

Supervisor - Tech Support

925.779.7500 ext. 44044

Erin Alterman

Administrative Assistant

925.779.7500 ext. 42531

Don Prince

Network and System Technician II

925.779.7500 ext. 42037

Jose Martinez

Network and System Technician II

925.779.7500 ext. 43584

Dave Dellenback

Systems Engineer

925.779.7500 ext. 44040

Joseph Dones

Systems Engineer

925.779.7500 ext. 44344

Keith Jackson

Network Engineer

925.779.7500 ext. 43078

Adam Freeze

Technology Technician

925.779.7500 ext. 43687

Chris Ellison

Technology Technician

925.779.7500 ext. 44033

Daniel Wallace

Technology Technician

925.779.7500 ext. 44066

Donovan Morris

Technology Technician

925.779.7500 ext. 44099

Jacob Ferguson

Technology Technician

925.779.7500 ext. 42385

Jacovia Cunningham

Technology Technician

925.779.7500 ext. 43723

Jerry Hix

Technology Technician

925.779.7500 ext. 43434

Keith Polee

Technology Technician

925.779.7500 ext. 43404

Samuel Guadarrama

Technology Technician

925.779.7500 ext. 44077

Heidi Hessler

Student Information System & CalPADS Coordinator

925.779.7500 ext. 40008

Jenna Wesenhagen

Student Information Technician

925.779.7500 ext. 40386

Sara Hall-Cottrell

Student Information Technician

925.779.7500 ext. 40039